Privacy Policy

Last updated: 31 October 2026

1. Who we are

PetClinic CRM is developed and sold by Mirza Yahya Adeel, an individual developer in Islamabad, Pakistan ("we", "us"). When you buy or use PetClinic CRM, your agreement is with us, and we are responsible for the personal information described in this policy. Payments are handled by our reseller and Merchant of Record, Paddle.com (see section 5).

Contact: petcliniccrm@gmail.com · WhatsApp +92 370 9252543

2. The short version

• Your clinic's records stay on your own computer. We never receive them.
• This website and the software use no advertising, no analytics and no tracking.
• We only hold what we need to sell you a licence, support you and keep tax records.

3. Your clinic's data in the software

Everything you enter in PetClinic CRM, including pets, owners, appointments, medical records, invoices, photos and attachments, is stored only on the computer where the software is installed. It is not sent to us or to any server we control, and we cannot see it. Backups are files you create and keep yourself. Your clinic is responsible for this information, including any data protection obligations towards your own clients.

4. What the software sends over the internet

• Update checks. When online, the software checks GitHub (github.com), where we publish new versions, and downloads updates from it. This shares your computer's IP address and the installed version with GitHub, as any download does. No clinic data is included.
• Messages you choose to send. WhatsApp and email reminders and invoices go directly from your computer to WhatsApp or to your email provider, using your clinic's own accounts. We do not receive copies.

Nothing else is sent. The software has no usage tracking or analytics.

5. Information we receive and why

• Purchase information. Paddle processes your payment as Merchant of Record and shares with us the details needed to provide your licence and support: your name, email address, clinic or business name, country, and your order and subscription details. Your card or bank details are held by Paddle and are never shared with us. Paddle's own use of your information is described in its privacy policy.
• Licence activation. To issue a licence, we receive your clinic name and the machine code shown in the software. The machine code is made of short one-way hashes of identifiers of your computer (such as its Windows and hardware IDs). It is used only to tie your licence to your computer, and the original identifiers cannot be recovered from it. We keep a register of the licences we issue: the licence ID, clinic name, machine code and validity dates.
• Support. If you contact us, we receive what you send: your messages, contact details, screenshots, and log files if you choose to send them. The software's log file records technical events to help us fix problems and is designed not to contain your clinic's records.

We use this information to provide and renew your licence, give you support, tell you about important changes to your subscription or the software, and meet our legal and tax obligations. We do not sell or rent personal information, and we do not use it for advertising.

6. This website

This website uses no cookies, analytics or tracking. Our hosting provider processes the IP addresses of visitors in its server logs, to deliver the site and protect it from abuse. If you email or WhatsApp us from the website, we receive the details you send.

7. Who we share information with

• Paddle, to process payments, subscriptions and refunds.
• Our email and messaging providers (Google Gmail and WhatsApp), which carry our messages with you.
• Authorities, only where the law requires it.

These providers may store information in other countries. They protect it under their own privacy commitments.

8. How long we keep it

We keep purchase and licence records for as long as you are a customer, and afterwards for as long as tax and accounting laws require. Support messages are kept as long as useful to support you, and deleted on request where we are not required to keep them.

9. Your rights

You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it (except records we must keep by law). Contact us at petcliniccrm@gmail.com and we will reply within 30 days. Depending on where you live, you may also have the right to complain to your local data protection authority.

10. Security

The software keeps clinic data on your computer, protects user accounts with PINs, and stores email passwords and similar secrets using Windows' own encryption. We keep our licence records secured and access-controlled.

11. Children

PetClinic CRM is business software for clinics and is not intended for children.

12. Changes to this policy

If we change this policy, we will update this page and its date. If a change is important, we will tell active subscribers by email.

13. Contact

Mirza Yahya Adeel (PetClinic CRM), Islamabad, Pakistan
Email: petcliniccrm@gmail.com
WhatsApp: +92 370 9252543