Refund Policy

Last updated: 31 October 2026

14-day money-back guarantee

If you are not happy with PetClinic CRM for any reason, you can get a full refund of any payment, your first payment or any renewal, if you ask within 14 days of that payment. No questions asked.

How to ask for a refund

• Email us at petcliniccrm@gmail.com or message us on WhatsApp at +92 370 9252543, with the email address you used at checkout or your order number from the receipt; or
• Contact Paddle, our reseller, directly at paddle.net.

Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders and handles returns. Refunds are paid by Paddle to your original payment method. Most banks show the refund within 5 to 10 business days.

After a refund

A refunded subscription is cancelled, so no further payments are taken. The software then works as described in our Terms and Conditions for an ended subscription: your data is never deleted, and you can always open, print and export it.

Cancelling without a refund

You can cancel at any time to stop future renewals, using the link in your Paddle receipt email or by contacting us. Your licence stays valid until the end of the period you have paid for.

After 14 days

Payments are not refundable after 14 days, but you can cancel at any time so that you are not charged again. This does not affect any refund rights you have under the consumer laws of your country.

Contact

Mirza Yahya Adeel (PetClinic CRM), Islamabad, Pakistan
Email: petcliniccrm@gmail.com
WhatsApp: +92 370 9252543